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Troubleshooting Electronic Devices

Once we upgraded our home by adding a new sound system and home theater system, we found ourselves neck-deep in electrical device problems. It seemed like no matter how hard we tried, we just couldn't figure out how to troubleshoot some of the devices. It was frustrating. Fortunately, a friend of ours took the time to come over and teach us more about figuring out electrical issues. After a little work, we were able to get all of our systems working beautifully. I wanted to make this blog to help other homeowners who might be bad with electronics. Read on to learn how to troubleshoot your gadgets.

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Troubleshooting Electronic Devices

3 Things You'll Gain By Providing Your Employees With Headsets

by Summer Li

Office workers like telemarketers, receptionists, emergency responders, and sales reps all spend a large part of their day on the phones. If you've never entertained the notion of providing your employees with telephone headsets, they can be a great tool for bettering profits, increasing office efficiency, and improving morale. Many can be purchased for less than $200 each, making them an affordable option for many businesses. But if you need to know the bottom line, here are three things you'll stand to gain after investing in headsets for your office staff.

Increased Productivity

If your employees could use a simple tool known to increase productivity by more than 40%, would you jump on it? You probably would, especially if you knew the specifics of those improvements.

Some headsets are wireless and can be used up to 300 feet away from the phone base, allowing your employees to remain mobile while helping customers. This can be valuable in certain situations, like when your employee needs to see if a particular product is on hand without placing the customer on hold.

Implementing a headset also frees up the hands. A recent study by H.B. Maynard and Company has shown just how well that correlates with productivity among employees. Their study indicated the following results when a headset was used:

  • 43% increase in typing speeds
  • 72% increase in call response time
  • 49% reduction in call placement time
  • 16 extra calls made per day on average

When looking at the individual numbers and weighing that with the cost, you can expect the headset to pay for itself in less than 3 months.

Healthier Employees

Good health among your staff is vital to running a smooth business. Did you know that back pain is the #2 cause of employees calling out sick, adding up to more than 90 million work days missed annually? Holding a phone to the ear, as well as cradling the phone between the head and shoulder, can lead to neck, shoulder, and back pain. Unfortunately, this is a common position to take, particularly when you need to type while talking with customers.

But that's not all. Office workers, like those who sit at a desk behind a computer and answer phones all day are at a greater risk of suffering from chronic back pain than those who are out doing actual physical labor. This type of chronic pain can negatively impact overall brain function, causing your staff to have difficulty focusing on the tasks at hand. Even memory can be affected, and your staff may suffer from insomnia and depression.

The good news is there's an easy way to reduce that risk of chronic pain, at least based on a study performed at Santa Clara Valley Medical Center in California.

Sixty-two workers were monitored over the course of several months, each of them using a phone for at least 3 hours per day. These workers were required to read, write, and type while using a traditional handheld phone for the first part of the study, ultimately switching to a headset for the second part.

The results indicated when the headsets were put to use, a 41% decrease in muscle tension was reported.

Happier Customers

Is your office noisy, or does your staff report that customers have difficulty hearing them over the phone? This can be a huge issue, leading to some of the following problems:

  • staff is forced to repeat themselves, resulting in frustrated employees and customers
  • information gets entered inaccurately in cases where background noise is extreme
  • lost sales in situations where the customer can't hear and simply hangs up

But with a bit of noise-cancelling technology built right into the headset, these problems are really no longer an issue.

It's important to distinguish between canceling the noise in the headpiece vs. the microphone. With the former, the user will generally experience a tighter seal around the earpiece, blocking out the ambient noise and making it easier for the employee to understand the customer.

With the latter, sounds that emanate in the background never make it to the microphone at all, or those sounds get filtered out. The result? A customer on the other end of the line that can hear your employee with crystal clarity. For more information on telephone headsets, go to websites like the one linked to here.